Automis Technologies Private Limited
Grievance Redressal
Tell us what went wrong and what resolution you are seeking.
1. Raise the concern
Email support@automis.si with the subject “Grievance — [case reference]”. Include your name, contact email, organisation if relevant, product, key dates, a concise description and the outcome you seek.
2. Include the earlier history
If you have already contacted support, include the earlier reference and response. Provide relevant evidence with personal or confidential details minimised; never include passwords, OTPs or complete payment credentials.
3. Request escalation
If the response does not address your concern, reply on the same thread requesting escalation and explaining the remaining issue. Ask the team to confirm ownership and the next update date.
Financial-product complaints
If the concern relates to a loan or other financial product, contact the provider named in the agreement and follow its published escalation process. Applicable external complaint routes depend on that provider and the nature of the matter.
Your rights
This process does not remove any rights or remedies available under applicable law. Designated officer details and service timelines can be updated here by the company once approved.